RETURNS - 100% SATISFACTION GUARANTEE
If for any reason you are not completely satisfied with your Aesop purchase, you may return the purchased products within thirty (30) days of the delivery.
Please note that all promotional products, including free samples and gift with purchases, must be returned. We will be happy to credit your account for the amount of the purchase. To return an order, print and complete the return form found here, pack the item(s) to be returned, along with the return form, in the original package if possible.
Returned packages must be returned prepaid, by Canada Post with an Expedited parcel, with signature, to: L’Oréal Canada Return Department, 3500 rue Douglas-B.-Floreani, Door 31-32, Saint-Laurent, QC, H4S 2B9.
UNOPENED AND UNUSED
To return merchandise to Aesop.ca, please follow these easy steps:
- Step 1: Pack the items along with a copy of your invoice.
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Step 2: Returns must be prepaid; please note return shipping fees are not refundable. We suggest you return via Canada Post. Please return to:
L’Oréal Canada – Département des retours
3500 rue Douglas-B.-Floreani, Door 31-32
Saint-Laurent, QC
H4S 2B9
If you received a FREE product, sample or gift with your purchase, it must be included with your returns in order to be refunded in the original form of payment.
The refund will be issued within 30 days of receiving your parcel. You will receive an email once the refund is completed.
OPENED OR USED
Please contact our customer service team here, and it will be our pleasure to indicate how to proceed.
ITEMS PURCHASED THROUGH OUR AESOP BOUTIQUES OR RETAIL PARTNERS
We're sorry, but returns or exchanges for purchases made in a retail store or skincare professional’s office may not be returned to Aesop.ca. If the item you wish to return was not purchased through Aesop.ca, we recommend returning to the place of purchase for resolution.
CONTACT US
Need further assistance? Contact our customer service team here.